Help and FAQs

Hecho A Escala is a store specializing in collectible scale models, including cars, classic vehicles, sports cars, JDM, European, American, limited editions, and pieces from renowned brands in the diecast and resin world.

Our focus is to offer selected models for collectors, automotive enthusiasts, and people who value the details, history, and design of each vehicle.

NO! The models we sell are collector's items and not toys.

Many models contain small parts, delicate details, specialized paint, moving parts, or fragile materials. Therefore, we recommend treating them as display pieces and keeping them out of the reach of young children.

The scale indicates how many times the size of the actual vehicle was reduced to create the model.

For example:

Scale Description
1:12 Large model, with a high level of presence and detail
1:18 One of the most popular scales for collectors
1:24 Intermediate size, practical for display
1:43 Compact, ideal for large collections
1:64 Small, popular for varied collections and dioramas

The smaller the second number, the larger the model. For example, a 1:18 model is larger than a 1:64 one.

To start a collection, the 1:18 scale is an excellent option because it offers a good size, visual presence, and level of detail.

The 1:64 scale is ideal if you want to collect many models while taking up little space. The 1:43 scale is very popular among collectors looking for variety, especially in European, classic, or racing models.

No. It depends on the brand, the type of manufacturing, and the specific model.

Some models have moving parts such as doors, hood, trunk, functional steering, or suspension. Other models, especially some made of resin, are sealed and have no opening parts.

When a model has moving parts or special features, we will try to indicate it in the product description.

Yes. Models are delivered in their original packaging whenever the manufacturer or supplier provides them that way.

In some cases, the box may show slight marks from international shipping, storage, or logistics handling.

Diecast models are usually made primarily of cast metal, often with plastic, rubber, and other material parts.

Resin models typically allow for very precise shapes and proportions, but they are usually more delicate and often have no moving parts.

Both types can be high-quality collectibles. The choice depends on the collector's taste.

A limited edition is a model produced in a specific number of units.

In some cases, the manufacturer indicates the total quantity produced, for example: 999 units, 1,500 units, or 3,000 units. When we have that information available, it will be displayed on the product page.

A pre-order product is a model that is not yet physically available for immediate delivery, but can be reserved before its arrival.

Pre-orders allow you to secure a unit before the product sells out, especially for high-demand models or limited editions.

No. Pre-order dates are estimates and may change due to reasons beyond Hecho A Escala's control, such as manufacturer delays, international shipping, customs, supplier availability, or production changes.

We will always strive to keep the information as up-to-date as possible.

We recommend not mixing in-stock products with pre-order products in the same order.

If an order includes both available products and pre-order products, shipment may be delayed until all items are available, unless otherwise arranged.

To receive in-stock products sooner, we recommend placing separate orders.

If a pre-order is cancelled by the manufacturer or we are unable to obtain the product, we will contact you to offer a solution, which may include an exchange for another product, store credit, or a refund, as applicable.

Many scale models are produced in limited quantities. Some manufacturers do not repeat production once the initial batch is sold out.

That is why popular models, special editions, JDM versions, movie cars, race cars, or high-demand brands can sell out quickly.

You can place your order directly from our online store. Simply add the products to your cart, fill in your details, select an available shipping method, and complete the payment.

We accept the payment methods available at the store checkout. These may include credit cards, debit cards, or other methods enabled based on availability.

The exact methods will appear when finalizing your purchase.

Prices may be displayed in Dominican pesos, US dollars, or both, depending on the configuration available in the store.

Before finalizing your purchase, carefully check the currency displayed at checkout.

If you need to modify an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will try to assist you. Once the order has been prepared or dispatched, it may not be possible to make changes.

Cancellations depend on the status of the order.

If the order has not yet been processed, we may be able to help you with the cancellation. If it has already been dispatched or prepared for shipment, we cannot guarantee the cancellation.

In the case of pre-orders, special conditions may apply depending on the product and the status of the reservation.

Yes. Hecho A Escala is initially focused on the Dominican Republic market and we offer shipping to available locations within the country.

Shipping options will be displayed during the checkout process.

Shipping and available zones

National District and Greater Santo Domingo

Orders within the National District and Greater Santo Domingo are delivered by our courier, on a first-come, first-served basis.

The estimated delivery time is 24 to 48 business hours. However, whenever possible, we will attempt to deliver the same day for orders placed before 2:00 PM.

Orders placed from Saturday onwards will be processed for delivery on the next business Monday.

National shipping

For orders outside of Greater Santo Domingo, shipments are managed through Domex.

According to Domex, the estimated nationwide delivery time is 24 to 48 business hours, depending on the location and coverage availability.

Available zones

We currently ship to the following locations:

• National District
• Greater Santo Domingo
• Haina
• Boca Chica
• San Pedro de Macorís
• La Romana
• Higüey
• Friusa
• Bávaro
• Punta Cana
• San Juan
• Azua
• Barahona
• San José de Ocoa
• San Cristóbal
• Baní
• Puerto Plata
• Sosúa
• Río San Juan
• Nagua
• San Francisco de Macorís
• Tenares
• Moca
• La Vega
• Bonao
• Santiago — Villa Olga
• Santiago — Jardines
• Santiago — Gurabo

Note: Delivery times may vary due to holidays, weather conditions, courier availability, or operational issues with the shipping company.

Delivery time may vary depending on the location, product availability, and selected shipping method.

In-stock products are generally processed faster. Pre-order products depend on their estimated arrival date.

We pack the products carefully to reduce the risk of damage during transport.

Scale models are delicate items, so we use appropriate protection whenever possible. Even so, we recommend checking the product upon receipt.

If you receive a damaged product, please contact us as soon as possible with clear photos of the outer packaging, the product box, and the model.

This helps us evaluate the case and provide you with an appropriate solution.

It may happen that the outer box has small marks, slightly affected corners, or normal signs of transport and handling.

Although we do our best to deliver products in good condition, the box may suffer minor imperfections during the logistics process.

We accept return requests according to store policies and the condition of the product.

The item must be unused, complete, with its accessories, base, original packaging, and in the same condition as it was received.

Returns due to change of mind may be subject to review and approval.

Collectible models are delicate products, so they must be kept intact, without excessive handling, and with their complete original packaging.

The following may not be eligible for return:

• Products that are opened or incorrectly handled.
• Models with parts broken due to mishandling.
• Products without the original box, base, accessories, or packaging.
• Final sale products.
• Pre-orders or special orders, when so indicated.
• Items with damage reported after a long period of time since receipt.

Scale models are not electronic products or items for everyday functional use. However, if you receive a product with an obvious manufacturing defect or shipping damage, we will review the case.

It is important to report any issues as soon as possible after receiving the order.

We recommend keeping them in a dry, clean place away from direct sunlight.

Prolonged exposure to the sun, humidity, or excessive heat may affect the paint, decals, tires, plastics, or packaging.

It depends on your collection style.

Some collectors prefer to keep models in their original box to preserve them better. Others prefer to display them in cabinets or dioramas.

If you decide to take it out, do so carefully and avoid forcing doors, moving parts, or accessories.

Use a soft brush, microfiber cloth, or gentle air to remove dust.

Avoid harsh chemicals, alcohol, abrasive cleaners, or excess moisture. Also avoid pressing on small parts such as mirrors, spoilers, antennas, windshield wipers, or emblems.

Yes. On some models, especially if they remain resting for a long time or are exposed to heat, the tires can deform, mark the base, or deteriorate.

For high-value collections, we recommend suitable display cases and stable temperature conditions.

Yes. We work with original models from recognized brands and reliable suppliers.

We do not sell counterfeits or unauthorized replicas as if they were official products.

Yes, our selection may include well-known brands such as AUTOart, Solido, Norev, POP RACE, OTTOmobile, ignition model, LCD Models, Almost Real, MINI GT, Tarmac Works, among others, subject to availability.

Brand availability may vary by season, supplier, releases, and stock.

Yes. You can contact us and tell us which model you are looking for.

We cannot guarantee availability, but we can check with our suppliers or notify you if it arrives in the future.

JDM stands for Japanese Domestic Market, and originally refers to vehicles produced for the Japanese market.

In the world of collecting, the term is also used to identify iconic Japanese cars or those associated with Japanese automotive culture, such as the Nissan Skyline GT-R, Toyota Supra, Mazda RX-7, Honda NSX, Mitsubishi Lancer Evolution, among others.

Youngtimer refers to vehicles that are not yet considered antique classics, but already have nostalgic, historical, or collectible value.

At Hecho A Escala, we use this category for vehicles from approximately 1980 to 1999.

At Hecho A Escala, we classify as classic cars those vehicles approximately between 1931 and 1979.

We classify vehicles from 1930 or earlier as vintage.

We classify vehicles from 2000 onwards as modern.

You can contact us through the channels available in the store, such as the contact form, email, WhatsApp, or social media, depending on which are enabled.

Yes. If you are looking for a gift, starting a collection, or want a recommendation by brand, scale, style, or budget, you can write to us and we will be happy to guide you.